We understand that you are often looking for the most cost-effective solution to ship your purchase to your home. We have partnered with ABF Freight Systems to meet both our goal of offering our products to customers coast-to-coast and your goal of getting your purchase quickly and inexpensively. Unless otherwise noted, all shipping costs are estimated as ABF curbside delivery. Additional services, such as inside delivery, may be available for additional fees. White Glove service is not currently available for ABF shipments.
With curbside delivery, you will get the lowest possible cost at heavily discounted rates. However, you will be responsible for moving your furniture into your home and setting up your new furniture. If your purchase is heavy or difficult to move, please make arrangements to have any help you believe to be necessary on hand at the time of delivery. In most cases, heavier products do not require more than two strong, able-bodied individuals to move.
Return / Exchange Policy
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. Once an item has been shipped it can no longer be returned, exchanged or refunded. For further questions regarding an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization).
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
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Regency Furniture is the premiere furniture store to shop for furniture in Washington DC, Baltimore, Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, Largo, Waldorf, Virginia, Maryland. Visit Regency Furniture to get the best furniture shopping experience in the area. With our unbeatable customer service and friendly and knowledgeable salespeople, Regency Furniture is the place to go if you are looking for Maryland furniture stores or Virginia furniture stores in Washington DC, Baltimore, Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, Largo, Waldorf, Virginia, Maryland. Shop online or visit us in store at one of our conveniently located furniture stores in Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, and Largo. From these stores we serve the surrounding communities of Washington DC, Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, Largo, Baltimore, Waldorf, Charles County, Upper Marlboro, Prince George's County, Langley Park, Montgomery County, Merrifield, Fairfax County, Lorton, Annandale, Virginia, Maryland and more.
Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error, and we will do our best to correct it. We ask that you contact us directly and visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times.
Regency Furniture features a great selection of living room, bedroom, dining room, home office, entertainment, accent furniture, and mattresses in the Washington DC, Baltimore, Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, Largo, Waldorf, Virginia, Maryland area. Come visit us at any of our three Maryland furniture stores and four Virginia furniture stores to experience our huge selection and unbeatable prices first-hand. Our headquarters are located in Waldorf, MD.
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